Help & support
How can we help?
Ask anything below for an instant, honest answer. If you would rather speak to a person, you can book a call any time.
Ask anything about the product, your plan, billing, or how it works. Answers are instant and honest, and you can always book a call.
Prefer a person? Book a call.
Common questions
What does BuyableAI do?
We make your products visible, readable, and recommendable across AI shopping assistants like ChatGPT, Gemini, Perplexity, and Copilot. We structure your product data, write machine-readable content grounded in your real facts, earn honest third-party corroboration, and measure how the AI describes and ranks you, then improve it. It is a done-for-you managed service.
How does it work?
After you sign up, we create your workspace and immediately run a first pass: we structure your catalog, make it readable to AI engines, and measure where you stand. From there our autonomous system keeps optimizing and re-measuring on a schedule, and you can watch your visibility climb in your portal. You do not need to do anything for it to run.
What do the plans include and how much do they cost?
Starter is $290 a month (1 market, 5 AI engines, up to 50 products). Growth is $790 (3 markets, 7 engines, up to 500 products, plus your on-site AI assistant with up to 10,000 live answers a month). Scale is $1990 (8 markets, 12 engines and marketplaces, up to 5,000 products, up to 50,000 assistant answers). Your flat price covers all the work inside your plan, with no usage charges. You only pay more to cover more markets, engines, or products.
Is there a usage limit or surprise charge?
No surprise charges, ever. Everything we do inside your plan is included. The one usage-based part is the on-site assistant, and it is honest: each plan includes a clear monthly number of live AI answers, and past that the assistant keeps working with instant catalog answers at no extra cost. You are never billed for going over and it is never switched off.
How do I cancel or change my plan?
You can manage everything yourself in your portal under Settings, where Manage billing opens a secure page to upgrade, downgrade, update your card, see invoices, or cancel. No need to email anyone. If billing is not connected yet, just reply to any email and we will handle it.
Do you guarantee my products will be recommended or rank first?
No, and we never will. Anyone promising guaranteed placement in AI results is not being honest. What we do is optimize everything that is genuinely controllable and measure the result, so you can see real movement. We are white-hat only: no fake reviews, no manufactured citations, no manipulation.
How do you measure my AI visibility?
We ask the major AI shopping assistants the kinds of questions your buyers ask, and record whether you are named, how you are described, and who beats you, across engines, and we repeat it. That gives you a real, tracked score instead of a guess, and shows exactly which gaps to close next.
What do you need from me?
Very little. We run everything for you. The few things only you can do, because you own the relationship, are getting genuine reviews from your buyers, connecting your store for deeper optimization, and sharing any real press or partner contacts. We prepare the exact templates and the diagnosis; you supply the relationship. We never fake any of it.